Shopify support & maintenance

Keep your Shopify store moving.

Technical help for Shopify businesses that cannot afford to lose time to broken layouts, app conflicts, slow pages or tracking that quietly stopped working.

Reliable technical support, without the retainer fog.

Bring us the issue, the improvement or the backlog. We will give you a clear next step and get on with the work.

Shopify 2.0 · Liquid · Analytics · CRO
The real problem

Your store is live. That does not mean it is looked after.

Shopify removes a lot of infrastructure work, but it cannot stop an app update from clashing with your theme, a Liquid change from breaking mobile, or a tracking tag from disappearing during a redesign.

When there is no technical person in your corner, small issues become expensive distractions. We provide the steady, practical support that keeps your store useful, measurable and ready for the next improvement.

01One experienced partner for the fixes, updates and improvements that keep getting pushed down the list.
What we handle

The technical work behind a healthier store.

Focused support for the parts of Shopify that affect sales, visibility and your team's time.

01

Theme & Liquid updates

Shopify 2.0 sections, theme changes and Liquid edits made carefully, with mobile and checkout behaviour in mind.

02

App management

Investigate conflicts, clean up app bloat and make sure the tools you pay for actually work together.

03

Bug fixing

Broken layouts, missing content, odd cart behaviour and the mysterious “it worked yesterday” problems.

04

Speed & performance

Find the scripts, images and theme patterns slowing your store down, then improve what matters.

05

SEO & technical fixes

Resolve indexing, metadata, redirects, structured data and technical issues that hold organic growth back.

06

Tracking & measurement

GA4, GTM, pixels and conversion events checked so your reports reflect what customers really do.

07

Conversion improvements

Remove friction from product pages, navigation, mobile journeys and the path to checkout.

08

Product & content updates

Keep collections, product content, promotions and on-site messaging current without waiting for a rebuild.

09

Ongoing technical help

A dependable technical sounding board when you need a second opinion or a pair of hands.

Why Still Waters Digital

A technical partner who understands the business side.

You get someone who can move between code, content, analytics and customer experience without handing every question to a different department.

01 / Clear

Plain-English advice

You will know what is wrong, what it affects and what we recommend doing next. No technical theatre.

02 / Practical

Work that gets finished

We prioritise the fixes that protect revenue, customer experience and your team's ability to get things done.

03 / Consistent

Context that compounds

Ongoing support means less time re-explaining your store and more time making useful improvements.

04 / Honest

Support that fits

We can work monthly, by project or when something needs fixing. The scope should fit the store, not the other way around.

How it works

A straightforward way to get back in control.

01

Tell us what is happening

We start with the issue, the goal and what is getting in the way.

02

We assess the store

We look at the theme, apps, tracking and performance before proposing work.

03

Fix and prioritise

We handle the urgent problem and turn the rest into a sensible order of work.

04

Keep improving

Stay supported with a monthly arrangement or call us when the next need appears.

Flexible support

Choose the level of help your store needs.

No locked-in pricing is shown here because every store has a different theme, app stack and pace of change.

When you need a fix

On demand

For one-off bugs, urgent changes or a technical task you need off your desk.

  • Scoped before work begins
  • Theme, Liquid and app troubleshooting
  • Updates and improvements as needed
  • Clear handover when complete

A good fit for occasional support.

When change is the priority

Project support

Focused help for a redesign, migration, tracking overhaul or conversion improvement programme.

  • Defined outcomes and milestones
  • Shopify 2.0 theme support
  • QA across key customer journeys
  • Documentation for your team

A good fit for planned work.

Common Shopify problems

The things that should not keep you up at night.

Broken mobile layouts+
Apps conflicting after an update+
Liquid errors and theme changes+
GA4, GTM or pixel tracking gaps+
Slow product and collection pages+
SEO, redirects and indexing issues+
Product and content updates piling up+
Questions, answered

Shopify maintenance without the mystery.

Do you only support Shopify Plus stores?

No. We support standard Shopify stores and Shopify Plus stores. The right approach depends on your theme, apps, workflows and what you need the store to do.

Can you work on our existing theme?

Yes. We can work with your current theme, including Shopify 2.0 themes, and will assess the safest way to make changes before editing production code.

Can you fix tracking and analytics issues?

Yes. We can review GA4, Google Tag Manager, pixels and key conversion events, then repair or improve the setup so your reporting is more dependable.

Do you offer emergency Shopify support?

We can help with urgent issues subject to availability. For stores where fast response matters, an ongoing support arrangement gives us the context to act more quickly.

Do I need a monthly retainer?

No. We can help on demand, with project support, or through an ongoing arrangement. We will recommend the lightest setup that makes sense for your store.

How do we get started?

Send us a short description of your store and what you need help with. We will ask a few useful questions, review the situation and come back with a practical next step.

Ready when you are

Give your Shopify store the technical support it deserves.

Tell us what is broken, what is slowing you down or what you want to improve. We will help you work out the next sensible move.

Request Shopify support