01
Website completely down
The site will not load, shows an error page or has become unreachable after a change.
WordPress emergency support
Something is wrong. Let's find out why.
Your WordPress website has stopped working, changed unexpectedly or developed a serious problem. We investigate the cause, explain what we find and help you decide what needs to happen next.
Start with the facts, not the panic.
You do not need to know whether the cause is a plugin, theme, update, PHP error or server issue. Give us the symptoms and any recent changes. We will assess the situation properly.
Diagnosis first · Clear next steps
Something broken?
The website worked. Then something changed. Now customers are noticing.
A white screen, a critical error or a broken checkout can make it feel as if the whole site has disappeared. Sometimes the visible problem is only the symptom.
We trace what changed, isolate the likely cause and work carefully through the site so a rushed fix does not create a second problem.
01The first step is an assessment of the issue and the safest way to address it.
Problems we can investigate
When WordPress is behaving badly, start with a proper diagnosis.
We investigate the technical layers that commonly sit behind sudden WordPress problems.
02
Critical errors & white screens
A fatal error, blank page or admin lockout is stopping the site from doing its job.
03
Broken layouts
Pages, menus, images or mobile layouts have shifted, disappeared or stopped displaying correctly.
04
Plugin conflicts
A plugin update or combination of plugins is causing errors, missing features or unstable behaviour.
05
Theme & PHP issues
Theme code, PHP compatibility or a recent edit is affecting the front end or WordPress admin.
06
Update problems
A WordPress core, theme or plugin update has left the site broken or partially working.
07
Forms not working
Enquiries are not sending, confirmations are missing or spam protection has stopped behaving.
08
Database & hosting issues
Connection errors, server configuration, resource limits or database problems need investigation.
09
Slow or unstable website
The site is timing out, loading unpredictably or becoming unusable under normal traffic.
How we troubleshoot
Calm, methodical, and based on evidence.
The aim is not to guess at a fix. It is to understand what is failing, reduce the risk of making things worse and get the website back to a dependable state.
01
Assess the problem
We gather the symptoms, access details and recent changes, then establish how much of the site is affected.
02
Identify the cause
We inspect relevant logs, updates, plugins, theme code, PHP behaviour, hosting and database signals.
03
Fix or isolate the issue
Where possible, we repair the cause. If deeper work is needed, we isolate the problem and explain the options clearly.
04
Test the website
We check the affected journeys and key functionality, not just whether the home page happens to load.
05
Recommend what comes next
We flag preventative improvements only where they are relevant, such as updates, backups, hosting or maintenance.
Why Still Waters Digital
You need someone who will investigate properly.
Technical troubleshooting is part of the work, not an awkward handoff to someone else.
01 / Practical
We start with the actual symptom.
We work from what you can see and what changed, then narrow the problem down.
02 / Careful
We avoid guesswork.
Changes are made deliberately, with attention to the rest of the website and its business-critical paths.
03 / Clear
We explain the finding.
You get a useful answer about the cause, the work completed and any decision that remains.
04 / Experienced
We see the wider picture.
WordPress problems often involve code, hosting, content and tracking together. We account for that.
After the immediate problem
Emergency support gets you unstuck. Maintenance helps keep you there.
Not every emergency needs a long-term arrangement. But recurring problems are often a sign that the site needs a steadier routine.
Right now
Emergency support
For a website that has stopped working, developed a serious fault or needs an experienced technical investigation.
Tell us what's brokenGoing forward
WordPress maintenance
For updates, backups, security, performance and ongoing support that reduce the chance of the same problems returning.
Explore WordPress maintenanceWhat happens after you contact us
A simple first step, without a technical interrogation.
Send us the website address, a short description of what is wrong and anything that changed recently. Screenshots, error messages and access to the relevant systems can help, but you do not need to diagnose the issue yourself.
01We review the information and clarify anything essential.
02We assess whether the problem is something we can investigate and what access is needed.
03We explain the likely next step before deeper work begins.
04We keep the communication clear while the issue is being worked through.
Questions, answered
WordPress emergency support, explained.
Can you fix a WordPress website that is completely down?
We can investigate the cause of a site being down, including WordPress errors, hosting, PHP, database and DNS-related symptoms. The first step is to assess what is happening and what access is available.
Can you fix plugin conflicts?
Yes. We can investigate plugin conflicts, update-related failures and incompatibilities by reviewing the symptoms, recent changes and relevant site behaviour.
Can you help if a WordPress update broke my website?
Yes. We can assess whether the update, a theme, another plugin or the hosting environment is involved, then recommend the safest route to restore or repair the site.
Can you investigate PHP errors?
Yes. PHP errors and compatibility issues are common causes of critical errors, white screens and broken functionality. We can use the available logs and site context to investigate them.
Can you help with a hacked website?
We can assess the visible symptoms and help determine the appropriate next step. A compromised site may require specialist security response, hosting involvement and careful remediation, so we will be clear about the scope.
Can you fix broken forms?
We can investigate form configuration, delivery, plugin conflicts, spam protection, email authentication and related front-end issues that may stop enquiries from arriving.
How does WordPress emergency support work?
You tell us what is broken and what changed. We assess the issue, explain what we find and then agree the appropriate repair or investigation work before proceeding.
Can you provide ongoing maintenance afterwards?
Yes. Once the immediate problem is understood, we can recommend ongoing WordPress maintenance where regular updates, backups, security and support would be useful.
Need more than a repair?
Sometimes the fix is a better foundation.
If the issue points to an outdated build or a larger structural problem, our WordPress development service can help plan the next stage.
Start with what you know
Tell us what's broken. We'll help you work out what to do next.
You do not need a perfect explanation. Share the website, the symptoms and any recent changes. We will begin with a practical assessment.
Tell us what's broken